Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and delivered.
Order Processing Time
- All orders are processed within 1–2 business days after receiving payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, processing may be slightly delayed. We will notify you if there is a significant delay.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight.
- We may offer free shipping on selected products or orders above a certain value (if applicable).
- Any additional delivery charges will be clearly displayed before payment.
Delivery Time
- Standard delivery time is typically 3–7 business days depending on your location within India.
- Remote or rural areas may take 5–10 business days for delivery.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor your shipment status through the courier partner’s website.
Shipping Locations
We currently ship across India.
At this time, we do not offer international shipping.
Delivery Issues
If you experience any issues with your delivery, such as:
- Damaged package
- Missing items
- Delayed delivery
Please contact us within 48 hours of receiving your order, and we will assist you promptly.
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.
Contact Information
Our Store Address:
Prestige Ferns Residency,
Harlur Main Road,
HSR Layout,
Bangalore – 560102
Phone: +91 7411826464
Email: Care@desiluxe.co.in
If you have any questions about shipping or delivery, feel free to contact our customer support team. We are always happy to help.