At DESI LUXE – Traditional Feel and Touch, we are committed to delivering premium quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
The product is damaged during delivery
You received the wrong product
The product is defective
To be eligible for a return:
The item must be unused and in its original packaging
The return request must be made within 48 hours of delivery
You must provide proof of purchase and product images
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Used or opened products
Products without original packaging
Items returned after the allowed return period
3. Return Process
To initiate a return, please contact us at:
📧 care@desiluxe.co.in
📞+917411826464
Provide your:
Order number
Reason for return
Product photos (if damaged or incorrect)
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
Once your return is approved and the product is received and inspected, your refund will be processed.
Refund will be issued to the original payment method
Refund processing time is 5–7 business days
Shipping charges are non-refundable (unless the error is from our side)
5. Replacement Policy
If you received a damaged, defective, or incorrect product, we will offer a free replacement at no additional cost.
6. Cancellation Policy
Orders can be cancelled only if they have not yet been shipped. Once shipped, cancellation is not possible.
7. Contact Us
For return and refund support, please contact:
DESI LUXE – Traditional Feel and Touch
Prestige Ferns Residency
Harlur Main Road, HSR Layout
Bangalore, Karnataka – 560102
India
📞 +917411826464
📧 care@desiluxe.co.in