Welcome, how can we help you?
We are here to answer all your questions about products. Our goal is to provide you with complete information about our ingredients, benefits, usage, and product quality. Crafted with premium elements like saffron, sandalwood, and milk, our soap is designed to nourish, cleanse, and enhance your skin naturally.
If you have any questions about our product, usage, or ingredients, please explore the frequently asked questions below. We are committed to delivering a safe, luxurious, and satisfying skincare experience.
1. What is DESI Team?
DESI Team is an skincare brand that blends ancient Indian beauty rituals with modern skincare science. We create luxurious, multi-functional products using the finest ingredients to simplify your routine while promoting healthy, radiant skin.
2. Are your products suitable for all skin types?
Yes, our products are formulated for all skin types, including dry, oily, combination, and sensitive skin. We carefully select ingredients that are gentle yet effective, ensuring our products are safe and nourishing for everyone.
3. How long will it take to receive my order?
Orders are usually processed and shipped within 1-2 business days. Delivery time typically ranges from 3-7 business days, depending on your location.
4. Do you offer free shipping?
Yes, we offer free shipping within India.
5. Can I return or exchange a product?
We offer a 48 hours return policy on all products. provided the product is unused and in its original packaging.
6. How can I contact customer support?
You can reach our customer support team by emailing us at care@desiluxe.co.in or calling +91 74118 26464.
7. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI
- Net Banking
8. Is my payment information secure?
Yes, your payment information is fully secure. We use SSL encryption to protect your transaction details, ensuring that your personal information is always safe.