Return and Refund Policy

At DESI LUXE – Traditional Feel and Touch, we are committed to delivering premium quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged during delivery
• You received the wrong product
• The product is defective

To be eligible for a return:

• The item must be unused and in its original packaging
• The return request must be made within 48 hours of delivery
• You must provide proof of purchase and product images

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or opened products
• Products without original packaging
• Items returned after the allowed return period

3. Return Process

Provide your:

• Order number
• Reason for return
• Product photos (if damaged or incorrect)

Our team will review your request and respond within 2–3 business days.

4. Refund Policy

Once your return is approved and the product is received and inspected, your refund will be processed.

• Refund will be issued to the original payment method
• Refund processing time is 5–7 business days
• Shipping charges are non-refundable (unless the error is from our side)

5. Replacement Policy

If you received a damaged, defective, or incorrect product, we will offer a free replacement at no additional cost.